Announcing Stellar’s acquisition of Callbase — AI Voice Agent platform for regulated enterprises. Stellar acquires Callbase. Learn more →
Automate the routine 70% of customer requests across Voice, Chat and Email while maintaining an exceptional customer experience, thanks to Stellar’s AI-native customer contact platform.
Powering exceptional customer service at scale for companies like
Deploy AI agents that pick up the phone, answer emails, and reply to chat messages alongside your existing team. Let your team focus on the 30% of requests where personal service truly makes a difference, while Stellar's AI agents autonomously resolve the remaining 70% of requestsvia incredibly lifelike conversations.
Stellar’s AI agents have handled hundreds of thousands of customer conversations for established brands, with measurable impact on the metrics that matter: meaningful improvements to average time to resolution, average handling time, customer experience, and operating cost.
How Q-Park relies on Stellar’s AI voice agents to ensure customers get immediate assistance for simple requests, and managed to reduce average time to resolution while improving cost per call.
Read the full story → How Stellar’s AI voice agents allow Medux and Medipoint’s calling customers to schedule in-store appointments, coordinate delivery times, and check delivery status with 0 wait times.
“With Stellar the customer experience is much better than our previous AI voice solution. Way more dynamic and natural.”Read the full story →
How Vanbreda replaced their old IVR setup with Stellar to improve authentication and routing of their customers, ensuring customers get the correct help faster while lowering average handling times.
Read the full story → How guests calling to Landal or Roompot get immediate answers for common questions and are effectively routed to the correct support queue or park for other requests thanks to Stellar’s AI Voice agents. To reduce average handling times, Stellar helps find the correct booking while customers wait in the queue to prepare all required info for the next available representative.
Read the full story → How the NVM realtor association’s service office uses Stellar to answer customers calling outside of office hours, and register service requests in their system.
Read the full story →Stellar’s Studio lets you confidently create and operate your AI customer service agents, and comes with built-in tooling to effectively design, test, deploy and monitor your agents.
Stellar’s Agent Editor makes it easy to design and iterate on your agents. Define your agent persona, specify the procedures to follow for each request, connect to external APIs, and configure guardrails and evaluation criteria.
Test your agent in Stellar’s Playground via voice and chat, or evaluate your agent using automated test suites.
Stellar automates QA for every interaction using a set of built-in evaluation criteria, and allows writing your own custom evaluation criteria. Monitoring dashboards, summaries, automated CSAT scoring, recordings and transcripts help quickly drill down on problem areas.
Stellar is built with enterprise-grade security and reliability at its core, and trusted by leading enterprises across industries such as insurance, hospitality and retail.
Combined with a suite of tools to effectively audit, test and monitor your AI agents, you can go to production with confidence.
Visit Stellar’s Trust Center for certification & security controls
Stellar integrates with any customer support system, telephony provider, CRM, or REST API to power your AI agents.
