Agentic resolution
Your chat agent doesn't just answer questions — it takes action. Update orders, process returns, schedule appointments, and resolve issues end-to-end.
Chat channel
Chat agents that actually help your customers resolve their requests.
Powered by AI agents with access to your systems and knowledge base, ensuring your customers can truly resolve their requests.
- >70% autonomous resolution
- Live in days
- 50+ languages
See it in action
Watch a Stellar chat agent resolve a customer request.
See how the agent handles a real scenario — from understanding the request to taking action and resolving it, without human intervention.
Chat agent · Unedited recording
Capabilities
Everything your chat agent needs to resolve requests end-to-end.
Stellar chat agents don’t just answer questions — they take action, retrieve knowledge, and integrate with your systems.
Real-time knowledge retrieval
Grounded retrieval from your docs, helpdesk, and systems — answers with provenance, not hallucinations.
System actions & tool calls
Connect to your CRM, ticketing system, and internal APIs. Your agent can look up orders, verify identity, and trigger workflows mid-conversation.
Smart handoff to human agents
Seamless escalation with full conversation context, so your team picks up exactly where the agent left off.
50+ languages
Automatic language detection and switching. Serve customers globally without separate agent configurations per language.
Analytics & insights
Every conversation tracked, scored, and searchable. Resolution rates, customer satisfaction, and trending topics measured continuously.
Stellar Studio
Your control center for AI chat agents
Stellar’s Studio lets you confidently create and operate your AI chat agents, and comes with built-in tooling to effectively design, test, deploy and monitor your agents.
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Stellar’s Agent Editor makes it easy to design and iterate on your agents. Define your agent persona, specify the procedures to follow for each request, connect to external APIs, and configure guardrails and evaluation criteria.
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Test your agent in Stellar’s Playground via chat, or evaluate your agent using automated test suites.
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Stellar automates QA for every interaction using a set of built-in evaluation criteria, and allows writing your own custom evaluation criteria. Monitoring dashboards, summaries, and automated scoring help quickly drill down on problem areas.
Security & compliance
Enterprise-grade security and reliability.
Stellar is built with enterprise-grade security and reliability at its core, and trusted by leading enterprises across industries such as insurance, hospitality and retail.
- ISO 27001 certified and GDPR compliant
- Zero Data Retention and EU Data Residency contracts with our LLM providers ensure no data is stored by the LLM providers, and all data remains in Europe
- Your data is never used for training the underlying AI models
- A sophisticated set of built-in guardrails shields your AI agents from attackers with malicious intent
Combined with a suite of tools to effectively audit, test and monitor your AI agents, you can go to production with confidence.
Visit Stellar’s Trust Center for certification & security controls
Integrations
Seamless integration with your existing technology stack.
Stellar can seamlessly integrate into your existing customer service technology stack, allowing Stellar's AI agents to work alongside your human employees. Connect to any customer support system, telephony provider, CRM, or other API-enabled system. Besides a range of built-in integrations, Stellar's flexible REST API connector and MCP connector allow you to easily connect to any API-enabled system.
FAQ
Frequently asked questions
What can a Stellar chat agent actually do?
Stellar chat agents go beyond answering questions. They can take actions in your systems — update orders, verify identity, process returns, schedule appointments — and resolve customer requests end-to-end without human intervention.
How does the chat agent access our knowledge base?
Stellar uses real-time retrieval grounded in your documentation, FAQs, helpdesk articles, and internal processes. Answers are sourced and attributed, not hallucinated.
Can the chat agent connect to our existing systems?
Yes. Stellar integrates with your CRM, ticketing system, and internal APIs out of the box. The agent can look up customer data, trigger workflows, and write back to your systems mid-conversation.
What happens when the agent can't resolve a request?
The agent seamlessly hands off to a human agent with the full conversation transcript, intent summary, and recommended next action — so your team never starts from scratch.
How do I control what the agent can and can't do?
Stellar’s guardrail system lets you define boundaries, off-limit topics, and escalation triggers. A separate set of AI models continuously evaluates every interaction against your configured rules.
What languages does the chat agent support?
50+ languages with automatic detection and switching. Customers can write in their preferred language without separate configurations.
How long does it take to go live?
Most customers are live within weeks. Stellar provides expert support throughout onboarding, from agent design through integration and launch.
Is my data secure?
Stellar is ISO 27001 certified, GDPR compliant, with EU data residency and zero LLM data retention. Your data is never used to train underlying AI models.