Announcing Stellar’s acquisition of Callbase — AI Voice Agent platform for regulated enterprises. Stellar acquires Callbase. Learn more →

Customer Stories

How customers use Stellar to supercharge their customer service.

Proven results across hundreds of thousands of customer interactions handled by Stellar's AI agents.

47% Lower cost per resolved call
33% Increase in service level

How Q-Park relies on Stellar’s AI voice agents to ensure customers get immediate assistance for simple requests, and managed to reduce average time to resolution while improving cost per call.

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20% Higher resolution rate than previous AI voice agent vendor on same flows
40% Lower cost per call

How Stellar’s AI voice agents allow Medux and Medipoint’s calling customers to schedule in-store appointments, coordinate delivery times, and check delivery status with 0 wait times.

“With Stellar the customer experience is much better than our previous AI voice solution. Way more dynamic and natural.”
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80% Authentication success rate
95% Accurate routing (vs 65% in IVR)

How Vanbreda replaced their old IVR setup with Stellar to improve authentication and routing of their customers, ensuring customers get the correct help faster while lowering average handling times.

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1,500 Calls handled daily by Stellar
2 Brands served by the same AI agent

How guests calling to Landal or Roompot get immediate answers for common questions and are effectively routed to the correct support queue or park for other requests thanks to Stellar’s AI Voice agents. To reduce average handling times, Stellar helps find the correct booking while customers wait in the queue to prepare all required info for the next available representative.

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95% Of calls autonomously completed by AI agent
97% Correct intent detection

How the NVM realtor association’s service office uses Stellar to answer customers calling outside of office hours, and register service requests in their system.

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